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Getting Started With Virtual Cards

Vanessa
Updated

Not getting OTP/My card isn't working

This is usually because your account has not been profiled on our end and your virtual card is inactive. We're sorry for the inconvenience. To help us resolve this quickly, please send us a message in-app with your.

  • Full name,
  • NUBAN account number
  • Phone number
  • Last 4 digits on your card

 

What is a virtual card?

Virtual cards are one of our many tools designed to make managing your money safer, more accessible, and smarter. A virtual card is basically your regular card, but more reliable, and faster for online transactions.

Setting Up A Virtual Card

Setting up your virtual card is free and straightforward. All you need to do is:

  • Open your gomoney app, click on "cards" beside accounts on the top left side of the home screen
  • Select 'Get a virtual card.'
  • Choose and confirm a PIN for your card

And you're done! Once your card is set up, swipe left on your home screen to view it.

cards.png

How To Manage Your Virtual Card

  • For your safety, your card details will be masked. To view your details, click the "Reveal Details" button on your card page and input your card pin.
  • Feeling skeptical about the security of your card? You can temporarily pause transactions if you think your information may have been compromised and resume card transactions again whenever you’re sure it’s safe to. To pause card transactions click the” pause card transactions” button on your card page and input your pin. Do the same thing when you want to resume transactions on your virtual card.
  • You can also block your virtual card by clicking on the "Block" button on the card page and inputting your card pin.
  • After blocking a virtual card, you can decide to replace it by requesting a new card. Please note that requesting a new card attracts a NGN 850 fee.

 

 

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Comments

53 comments

Date Votes
  • Alamu Samson

    Hello,
    Account name is Alamu Samson
    my account number is 8502071833
    Phone number is 09033721843
    Last four digit on my card is 6183
    , please help me to profile my card i can't make any transaction on it

    2
  • Dawtari Egbe

    I can't use my virtual debit card, it's not sending me OTP or even processing the payment to the OTP section.

    1
  • Muhammad Mustapha

    I forgot my card pin transaction

    1
  • Timothy Fashina

    Hello my account number is 8144144062,please help me to profile my card i can't make any transaction on it

    1
  • Ahmad Bashir

    some dody helo mi

    0
  • Muhammad yusuf

    Pls i'm still waiting for you to upgrade me to tier 3, so that i can use my virtual master card.

    0
  • Ikechukwu Emmaunel

    I need a verify card

    0
  • Muhammad Mustapha

    I need us pls

    0
  • Umar Yunus

    Plc I need virtual card

    0
  • Abubakar Dauda

    My card is send me otp code how can i please

    0
  • kennethchibuogu

    Please my virtual card is not working, do something about it 

    0
  • Nama

    Your card has insufficient funds.. always show ii have balance

    0
  • Muhammad Haneef

    Hy

    0
  • ebube miracle

    Please how can u deposit to my virtual card have recieved otp from my site but money won't cant be paid with the card how can i put money into the card to use

    0
  • Musa Muhammad Abdullahi

    I dully appreciate

    0
  • Wasiu Ogundaini

    Virtual card is not working for international transaction

    0
  • Abiola Animashaun

    I want to know if your virtual dollar card is available

    0
  • Michael Iyamah

    I just got the app.. needs me at tier 3 to be able to get virtual card, meaning I need to upgrade.. Now the issue is after snapping my id card and taking selfie and uploading signature it just stays there

    0
  • AK “AKA” Victor
    Edited

    Hello

    0
  • Ahmad Bashir

    haw i can requseting my atm card

    0
  • Munachimsogreat64

    I can't use my virtual card for online transactions. Please help me to profile my virtual card

    Name : NWONU CHIKA
    Account number; 8502738897
    Phone number: 08162178060
    Last four digits:8829

    0
  • Onoriode_ Orahemo

    II don't know why my bvn not working

     

     

    0
  • Onoriode_ Orahemo

    I need the fund's to be disbursed to my opay account so repayment can start deduct from my opal when repayment time.

     

    Below is my opal

     

    Onoriode orahemo

    8077513444

    Opay

    0
  • Onoriode Akporute

    My virtual card is not working…I can't use it to purchase item from Aliexpress…and that is why I opened account with gomoney

    0
  • Musa Muhammad Abdullahi

    I dully appreciate

    0
  • Michael Iyamah

    I just got the app.. needs me at tier 3 to be able to get virtual card, meaning I need to upgrade.. Now the issue is after snapping my id card and taking selfie and uploading signature it just stays there

    0
  • Umar Abubakar

    I have opened an account with your great platform and I did the verification,you promised to upgrade my account to tier 3 so that I can be able to use virtual Mastercard, It has been almost a week but up to now you didn't upgrade me. Pls kindly help upgrade my account to tier 3 so that I can use my visual MasterCard

    0
  • Christopher Ohama

    Getting a new virtual card? Is it going to be prepaid or directly going to fund from my account? If it's not prepaid what's the need of getting more than one virtual card for account?

    0
  • Christopher Ohama

    Getting a new virtual card? Is it going to be prepaid or directly going to fund from my account? If it's not prepaid what's the need of getting more than one virtual card for account?

    0
  • Ayomide Adebara

    My account number is 8501896815 please help me profile my two virtual cards because it isn’t working

    -1

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