Not getting OTP/My card isn't working
This is usually because your account has not been profiled on our end and your virtual card is inactive. We're sorry for the inconvenience. To help us resolve this quickly, please send us a message in-app with your.
- Full name,
- NUBAN account number
- Phone number
- Last 4 digits on your card
What is a virtual card?
Virtual cards are one of our many tools designed to make managing your money safer, more accessible, and smarter. A virtual card is basically your regular card, but more reliable, and faster for online transactions.
Setting Up A Virtual Card
Setting up your virtual card is free and straightforward. All you need to do is:
- Open your gomoney app, click on "cards" beside accounts on the top left side of the home screen
- Select 'Get a virtual card.'
- Choose and confirm a PIN for your card
And you're done! Once your card is set up, swipe left on your home screen to view it.
How To Manage Your Virtual Card
- For your safety, your card details will be masked. To view your details, click the "Reveal Details" button on your card page and input your card pin.
- Feeling skeptical about the security of your card? You can temporarily pause transactions if you think your information may have been compromised and resume card transactions again whenever you’re sure it’s safe to. To pause card transactions click the” pause card transactions” button on your card page and input your pin. Do the same thing when you want to resume transactions on your virtual card.
- You can also block your virtual card by clicking on the "Block" button on the card page and inputting your card pin.
- After blocking a virtual card, you can decide to replace it by requesting a new card. Please note that requesting a new card attracts a NGN 850 fee.
Comments
53 comments
Hello,
Account name is Alamu Samson
my account number is 8502071833
Phone number is 09033721843
Last four digit on my card is 6183
, please help me to profile my card i can't make any transaction on it
I forgot my card pin transaction
I can't use my virtual debit card, it's not sending me OTP or even processing the payment to the OTP section.
I just got the app.. needs me at tier 3 to be able to get virtual card, meaning I need to upgrade.. Now the issue is after snapping my id card and taking selfie and uploading signature it just stays there
Hello my account number is 8144144062,please help me to profile my card i can't make any transaction on it
I want to know if your virtual dollar card is available
I need us pls
Plc I need virtual card
I need a verify card
Virtual card is not working for international transaction
Please how can u deposit to my virtual card have recieved otp from my site but money won't cant be paid with the card how can i put money into the card to use
I can't use my virtual card for online transactions. Please help me to profile my virtual card
Name : NWONU CHIKA
Account number; 8502738897
Phone number: 08162178060
Last four digits:8829
I need the fund's to be disbursed to my opay account so repayment can start deduct from my opal when repayment time.
Below is my opal
Onoriode orahemo
8077513444
Opay
Hy
Your card has insufficient funds.. always show ii have balance
Please my virtual card is not working, do something about it
My virtual card is not working…I can't use it to purchase item from Aliexpress…and that is why I opened account with gomoney
II don't know why my bvn not working
I dully appreciate
I dully appreciate
Hello
My card is send me otp code how can i please
some dody helo mi
haw i can requseting my atm card
Pls i'm still waiting for you to upgrade me to tier 3, so that i can use my virtual master card.
I just got the app.. needs me at tier 3 to be able to get virtual card, meaning I need to upgrade.. Now the issue is after snapping my id card and taking selfie and uploading signature it just stays there
I have opened an account with your great platform and I did the verification,you promised to upgrade my account to tier 3 so that I can be able to use virtual Mastercard, It has been almost a week but up to now you didn't upgrade me. Pls kindly help upgrade my account to tier 3 so that I can use my visual MasterCard
Getting a new virtual card? Is it going to be prepaid or directly going to fund from my account? If it's not prepaid what's the need of getting more than one virtual card for account?
Getting a new virtual card? Is it going to be prepaid or directly going to fund from my account? If it's not prepaid what's the need of getting more than one virtual card for account?
I need my card to be profile
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