If you think your virtual card may be compromised, please freeze or block your card in the app immediately.
To do this:
- Open the homepage of the gomoney app and swipe right to the second section of the homepage.
- Here you will see your virtual card and 3 possible actions listed below it: reveal details 👁️, freeze ❄️ and block 🔒.
- Select the relevant option and input your PIN to proceed.
If you have any additional concerns or are unable to freeze/block your card, please contact us via live chat by clicking on the 'Help' icon in the bar at the bottom of the gomoney app or send an email to firstname.lastname@example.org